Return & Refund Policy – Shodiva
At Shodiva, your satisfaction is our top priority. If you're not fully happy with your purchase, we are committed to making things right through a smooth return or refund process.
🔁 Return Conditions
Damaged or Incorrect Products:
-
If you receive a damaged or incorrect item, please contact us within 24 Hours of delivery.
-
Include clear photos of the item and packaging for verification. Once confirmed, we will arrange a replacement or issue a full refund.
Change of Mind (Non-Customized Products Only):
-
You may return any non-personalized item within 14 days of receiving it, provided it is in unused, original condition (unopened, undamaged).
-
Return shipping costs are the responsibility of the customer.
-
Once the product is received and inspected, we will issue a refund (excluding original shipping fees).
Customized Items:
-
Due to the personalized nature of these products, custom orders are non-refundable and non-exchangeable, unless there is a manufacturing defect or an error on our part.
Late Returns:
-
Returns made after the above timeframes will not be accepted under any circumstances.
📦 How to Initiate a Return
-
Email our customer support at support@shodiva.com, stating your order number and reason for return.
-
Follow the return instructions you receive.
-
Ship the item(s) in the original packaging to the provided return address.
💳 Refunds
-
Refunds will be issued to the original payment method used at checkout.
Processing Time:
-
Credit Card / PayPal: Up to 7 business days after inspection of the returned item.
-
Bank Transfer: Up to 10 business days, depending on banking procedures.
🚫 Non-Returnable Items
-
Sale items or gifted products are not eligible for return.
-
Products that are used, damaged by the customer, or missing their original packaging cannot be returned or refunded.
📦 Return Shipping Costs
-
Customers are responsible for return shipping fees, except in cases of defective or incorrect products.
🤝 Customer Service
Need help or have questions? Reach out to us anytime at:
📧 support@shodiva.com
📱 SMS Only: +1 724 648 4406
At Shodiva, we aim to provide a worry-free shopping experience, no matter where you are in the world from the US, UK, Europe, or beyond.