Privacy Policy – Shodiva Case Studio

At Shodiva, your privacy and trust are of utmost importance. As an international brand serving customers worldwide — including the United States, United Kingdom, European Union, and beyond — we are fully committed to protecting your personal information in accordance with global data protection standards.

1. Information We Collect

We collect the personal information necessary to provide a smooth and personalized experience:

When you create an account or place an order:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information (handled securely through third-party processors)

Automatically via browsing:

  • IP address, browser type, device information

  • Pages visited, session duration, location (via cookies and analytics)

Through customer communication:

  • Emails, support chats, or messages you send to our team

2. How We Use Your Information

Your data is used strictly to enhance your experience and fulfill your requests:

  • Process and deliver your orders

  • Send order updates and promotional emails (only with your consent)

  • Improve website performance and personalize your experience

  • Detect fraud, maintain security, and ensure legal compliance

  • Provide customer support when requested

3. Sharing Your Information

Your personal data is only shared with trusted third parties under strict confidentiality and only for the following purposes:

  • Shipping providers for order delivery

  • Payment processors such as Stripe, PayPal,  (we do not store credit card details)

  • Legal authorities, if required by law or to defend legal claims

  • Analytics or advertising tools — data is anonymized or aggregated to analyze trends and improve our marketing

We never sell your personal data to third parties.

4. Data Security

We take the protection of your personal information seriously:

  • SSL encryption to protect data transmission

  • Secure hosting in compliance with international standards

  • Access restricted to authorized personnel only

  • Regular monitoring and audits of security systems

5. Cookies & Tracking Technologies

Cookies help us:

  • Remember your session, cart, and login details

  • Analyze website traffic and user behavior

  • Personalize content and promotional offers

You can manage or disable cookies at any time in your browser settings. However, some features may not function properly if cookies are disabled.

6. Your Rights

Depending on your location (including under GDPR, UK Data Protection Act, or California Consumer Privacy Act - CCPA), you have the right to:

  • Access your personal information

  • Correct any inaccurate or incomplete data

  • Delete your information unless retention is required by law

  • Withdraw consent from marketing communications

  • Request portability of your data, when applicable

To exercise your rights, contact us at: support@shodiva.com

7. Data Retention

We retain your information:

  • As long as necessary to fulfill orders and provide services

  • In compliance with applicable legal, tax, or regulatory obligations

8. International Transfers

As a global business, your information may be transferred and stored outside of your home country. These transfers are conducted securely and in accordance with applicable data protection laws.

9. Policy Updates

Shodiva may update this Privacy Policy to reflect changes in our services, legal obligations, or privacy best practices. Updates will be posted on this page with the "Last updated" date.

Last updated: April 2025

10. Contact Us

If you have any questions about this Privacy Policy or your personal data:

📧 Email: privacy@shodiva.com
📞 SMS (U.S. only): +1 724 648 4406