We accept all major credit/debit cards, PayPal, and local payment methods depending on your region. All transactions are secured and encrypted.
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Where does my order from Stringberry print and ship from?
- Will I get charged customs taxes for my order?
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- Do you sell gift vouchers?
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
Refunds are processed within 3–5 business days after your return is received and approved. It may take additional time for the funds to appear in your account, depending on your bank.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes! You can check out as a guest. However, we recommend creating an account to track your orders and receive exclusive offers.
Where is my order confirmation?
Order confirmations are sent automatically to your email right after purchase. If you didn’t receive one, please check your spam folder or contact us.
Why has my order been canceled?
Orders may be canceled due to payment issues or incomplete information. If you believe your order was canceled in error, contact our support team.
How do I cancel my order?
You can cancel your order within 24 hours by emailing us at support@shodiva.com. After 24 hours, your order is processed and cannot be canceled.
Can I alter my order?
Yes, modifications are accepted within 24 hours after purchase. After that, we can’t guarantee changes due to fast production.
When will my order arrive?
Delivery time depends on your location:
-
US & Canada: 5–9 business days
-
Europe: 5–12 business days
-
Morocco: 2–5 business days
-
Rest of the world: 10–18 business days
What countries do you ship to?
We offer worldwide shipping! From the UK and US to Morocco, Germany, and the Australia you name it.
How much is shipping?
Standard shipping is free in select regions. Express options are available at checkout with dynamic pricing based on location.
Can I track my order?
Yes! Once shipped, you’ll receive a tracking number via email so you can follow your order every step of the way.
Shipping & Customs
- Where does my order from Stringberry print and ship from?
- Will I get charged customs taxes for my order?
Where does my order from Stringberry print and ship from?
In collaboration with our partners we are able to print orders from the same region as the delivery address. With facilities in the UK, US, EU, Australia and South Korea, we'll get these beauties to you no time.
Will I get charged customs taxes for my order?
Customs regulations can vary from country to country. If you live in the UK, US, Canada, EU, Mexico, Japan, Australia & New Zealand your order will not be subject to customs charges as we have internal facilities in those countries.
Returns
- Can I return or exchange an item?
- How do I return an item?
- What do I do if I lose my return note?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
Yes, non-custom items can be returned or exchanged within 14 days of delivery. Custom cases can only be replaced if defective.
How do I return an item?
Contact our support team to request a return. We’ll guide you through the process and provide the return address.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
We’re sorry! Please send photos and a description of the issue to support@shodiva.com. If the case is faulty, we’ll replace or refund it.
How long does it take to return an item?
Once we receive your return, processing takes 3–5 business days. Refund timing depends on your bank or payment provider.
Misc
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes! Digital gift cards are available and can be used on any product in our store. They’re a great idea when you’re not sure what to get!
Email: contact@shodiva.com