Order Policy – Shodiva Case Studio

At Shodiva, we are committed to offering a seamless ordering and shipping experience across the globe. Please read the following policy carefully to understand how your order will be processed, shipped, and handled.

1. Order Placement and Confirmation

Once your order is successfully placed, you will receive a confirmation email with a detailed summary. Please verify the information to avoid processing or delivery delays.

2. Order Cancellations

2.1 Standard Items
You may cancel a standard item as long as it has not yet entered the fulfillment or production phase. A cancellation confirmation will be emailed to you.

2.2 Personalized Items
Customized or made-to-order items can be canceled within 24 hours of order confirmation. After this period, production begins and cancellations are no longer possible.

3. Refunds

Refunds for canceled orders are issued within 14 business days, depending on your payment provider’s processing time.

4. Shipping Policy

4.1 Free Shipping Zones

We offer free standard shipping for all orders to the following regions:
✅ United States
✅ United Kingdom
✅ Germany
✅ European Union countries

✅ Morocco

 

4.2 Shipping Rates & Delivery Times (Other Regions)

Region Shipping Method Delivery Time First Item Each Additional Item
Asia Standard 5 – 15 business days $7.59 $3.99
New Zealand Standard 5 – 10 business days $9.29 $3.49
Australia Standard 3 – 6 business days $9.29 $3.49
South America Standard 5 – 15 business days $14.29 $3.99
Canada Standard 5 – 15 business days $17.99 $3.99
Rest of the World Standard 10 – 30 business days $16.89 $4.99

⚠️ Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. territories may require an additional 7–12 business days.

4.3 Processing Time

  • Off-peak season: Orders are typically processed within 24 hours.

  • High-demand periods: Processing may take up to 1–3 business days depending on product availability.

4.4 Address Responsibility

You are responsible for entering a complete and accurate shipping address. If an item is returned due to an address error, reshipping fees may apply.

5. Returns and Exchanges

5.1 Damaged or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us within 7 days of delivery with photos. We will arrange for a replacement or refund.

5.2 Change of Mind

Non-customized items may be returned within 14 days of receipt, provided they are in original, unused condition.

  • Return shipping is at the buyer’s expense.

  • Original shipping fees (if any) are non-refundable.

5.3 Non-Returnable Items

Customized or made-to-order products cannot be returned or exchanged, unless they are defective.

To initiate a return or report an issue, contact us at support@shodiva.com with your order number and supporting details.

6. Delivery in Morocco

For local Moroccan customers:

  • Free shipping is offered on orders of 3 or more items, for one item for 30 DHS.

  • Standard delivery via Amana Colissimo is available for most regions in Morocco

7. Questions? We're Here to Help

📧 Email: support@shodiva.com

Shodiva Case Studio – Premium Quality, Fast Shipping, and Exceptional Customer Experience Worldwide.